Toast Tables
Toast is a cloud-based restaurant management and point-of-sale platform that provides software and hardware for order and payment processing, online ordering, delivery management, and guest engagement. It serves restaurants, cafes, bars, and other foodservice operators, generating revenue through SaaS subscriptions, payment processing fees, and sales of POS hardware and related services.
- Payment Processing
- E-commerce Platforms & Storefronts
- Restaurant & Hospitality Software
- Revenue
- $3.9B
- Employees
- 5,000
- Founded
- 2011
- Headquarters
- Boston, United States of America
What 25 Arbolus experts think of Toast Tables
The NPS distribution is skewed towards positive, with a mode of 8–9 among Users and Influencers. 67% of those with known renewal intent indicate intent to renew, concentrated among high-spend, long-tenure customers. Stickiness is high: 59% are in the MoreThan1Year stage and exhibit stronger NPS and advocacy, while pilot and recent implementations have mixed or uncertain sentiment. Renewal doubts are most evident among mid-spend and pilot stage clients.Overall Customer Sentiment: Positive
Who reviewed Toast Tables
- C-Suite 72% (18)
- Director 28% (7)
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Sentiment
32 Net Promoter Score, from 25 scored reviews- Promoters 12
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 5 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 32 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 29% 7 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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