TransferWise
Wise (formerly TransferWise) is a financial technology company that provides low-cost international money transfers, multi-currency accounts, and debit cards for consumers and businesses. It uses a network-based model and local banking rails to reduce foreign exchange and transfer fees compared with traditional banks, generating revenue from transaction fees and currency conversion spreads. Wise serves individuals, freelancers, and companies needing to send, receive, and hold money across borders in multiple currencies.
- Payment Processing
- Cross-Border Payments & FX
- Embedded Finance & Banking-as-a-Service
- Revenue
- $1.3B
- Employees
- 5,500
- Founded
- 2011
- Headquarters
- Londonderry County Borough, United Kingdom
What 90 Arbolus experts think of TransferWise
NPS signals are overall strong, with the majority of scores falling between 8 and 10, indicating high satisfaction among Finance and Operations roles. Renewal intent is predominantly positive or 'Not Sure,' with explicit churn signals minimal and concentrated among mid-tier spenders. Stickiness is high, with most users reporting 'MoreThan1Year' implementation stage, and qualitative feedback emphasizes cost transparency, speed, and reliability. Some dissatisfaction appears around breadth of banking features and customer support response in edge cases.Overall Customer Sentiment: Positive
Who reviewed TransferWise
- C-Suite 71% (64)
- Director 24% (22)
- Manager 6% (5)
Employer names and spend open in the full report, along with the other 87 customers.
Everything 90 customers told us about TransferWise.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 90 scored reviews- Promoters 40
- Passives 42
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 35 across 7 companies.
Praised
- Transparency and Competitive FX Rates
- Efficiency and Automation
- Strong Multi-currency Account Management
- Broader Integration for SMEs
Criticised
- Banking Providers Expanding Payment Tools
- Competitive Feature Leap
- Switching Barriers Lower with More Integrations
- Customer Support Can Lag During Issues
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 56% 16 answers
- 40% 5 answers
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by TransferWise customers
Report
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