Arbolus Intelligence

OpenTable

opentable.com · San Francisco, United States of America

OpenTable operates an online restaurant reservation and table management platform that connects diners with restaurants and enables real-time bookings via web and mobile apps. It provides restaurants with software for reservation management, guest management, and marketing, generating revenue through subscription fees and per-cover booking charges. The company also offers diners loyalty rewards and discovery tools to help them find and book restaurants globally.

  • Marketplace & Booking Platforms
  • Restaurant & Hospitality Software
  • Marketing Analytics & Attribution
Listed in
Revenue
$350.0M
Employees
1,500
Founded
1998
Headquarters
San Francisco, United States of America

What 43 Arbolus experts think of OpenTable

NPS distribution is highly positive with most scores at 8–10 and only minor instances at 5–7. Renewal intent is generally strong or not specified, with little indication of widespread churn risk. The majority of experts are in 'MoreThan1Year' implementation stage, showing high stickiness and satisfaction. Qualitative feedback highlights reliability, time savings, and workflow alignment, with requests for more predictive automation as a notable theme.Overall Customer Sentiment: Positive

Who reviewed OpenTable

Total customers 43 43 current · 0 former
Reviews growth +31 in six months
Seniority of respondents
  • C-Suite 66% (28)
  • Director 21% (9)
  • Manager 13% (6)
Operations Generalist Not specified NPS 8 Undecided Submitted Jul 2026
Operations Manager Not specified NPS 9 Undecided Submitted Aug 2026
Generalist Generalist C-Suite NPS 7 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 40 customers.

Everything 43 customers told us about OpenTable.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

41 Net Promoter Score, from 43 scored reviews
  • Promoters 19
  • Passives 23
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 40 across 3 companies.

Praised

  • Convenient and Efficient Reservations
  • Ease of Use for Group Coordination
  • Strong Preference Among Peers
  • Expand AI-Driven Features

Criticised

  • Cross-Platform Integration
  • Emergence of Advanced AI Alternatives
  • Workflow Automation Gaps
  • Manual Workflow Still Required

What customers say

Convenient and Efficient Reservations
“I find OpenTable convenient for booking, matching my preferences and busy schedule, making it easy to manage restaurant reservations for both work and personal events.”
Ease of Use for Group Coordination
“I regularly use OpenTable to coordinate group dinners or special event bookings, easily securing last-minute tables and confirmations for gatherings.”
Strong Preference Among Peers
“I recommend OpenTable to others for its reliable features and ability to support recommendations for casual and larger events alike.”

Renewal intent

Plan to renew 70%
  • Will renew 14
  • Undecided 5
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 82% 11 answers
  • Director 80% 5 answers
  • Manager 100% 1 answer
  • Not specified 0% 3 answers
  • 8.2/10 Average score from customers who will renew
  • 8.6/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by OpenTable customers

Report

Customer Report - Oct 2026 Oct 2026 43 + 2

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