SEVENROOMS
SEVENROOMS is a guest experience and retention platform for hospitality businesses, providing reservation, waitlist, table management, online ordering, and marketing tools to restaurants, hotels, nightlife venues, and entertainment operators. Its software centralizes guest data and interactions to help operators personalize service, drive repeat visits, and increase revenue through direct bookings and automated campaigns. The company generates revenue through subscription-based SaaS plans and related services sold to hospitality operators globally.
- Customer Data Platform
- Marketing Automation
- Project & Work Management
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2011
- Headquarters
- New York City, United States of America
What 41 Arbolus experts think of SEVENROOMS
The NPS scores among experts are predominantly high, with 75% reporting scores between 8 and 10. Renewal intent is strongly positive from the majority of high and mid spenders, with only a small fraction expressing uncertainty or negative intent, usually in the lowest spend bracket. Most customers are in the MoreThan1Year implementation stage, indicating mature deployments and alignment with critical operations. Feedback themes highlight strong ease of use, robust data management, and meaningful client support as primary positives, while platform complexity and onboarding requirements create higher effort for some. Overall Customer Sentiment: Positive
Who reviewed SEVENROOMS
- C-Suite 73% (30)
- Director 22% (9)
- Manager 5% (2)
Employer names and spend open in the full report, along with the other 38 customers.
Everything 41 customers told us about SEVENROOMS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 40 scored reviews- Promoters 23
- Passives 10
- Detractors 7
Cumulative NPS by month
-1 over 6 months- Dec 9
- Mar 9
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 40 across 3 companies.
Praised
- Unified Guest Engagement Across Locations
- AI-Driven Marketing Automation
- Platform Expansion as Company Grows
- Ease of Use and Flexibility
Criticised
- Disparate Settings Within Platform
- Onboarding Complexity
- Limited Marketing Activations
- Technological Displacement by Other Vendors
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 81% 16 answers
- 100% 5 answers
- 100% 1 answer
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by SEVENROOMS customers
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