Sitecore
Sitecore is a global software company that provides a digital experience platform combining content management, personalization, commerce, and customer data capabilities for enterprises. Its products help marketing and digital teams design, manage, and optimize omnichannel customer experiences across web, mobile, and other digital touchpoints. Sitecore generates revenue through licensing and subscriptions to its cloud and on-premise software, along with related services and partner ecosystem solutions.
- Content & Digital Asset Management
- Marketing Automation
- Customer Data Platform
- Revenue
- $450.0M
- Employees
- 1,800
- Founded
- 2001
- Headquarters
- San Francisco, United States of America
What 39 Arbolus experts think of Sitecore
The NPS spectrum spans from 1 to 10, with a notable cluster between 6 and 9, indicating neutral to moderately positive satisfaction. Renewal intent is split, with several customers likely to renew and others expressing uncertainty or intent to leave, particularly among those in offboarding or pilot stages. Stickiness is highest in the 'MoreThan1Year' segment, which comprises the majority of users. Key feedback themes include platform complexity, high cost, the importance of enterprise features, robust integration, and the need for easier upgrades and AI-driven advances.Overall Customer Sentiment: Neutral
Who reviewed Sitecore
- C-Suite 76% (30)
- Director 18% (7)
- Manager 5% (2)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about Sitecore.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-5 Net Promoter Score, from 39 scored reviews- Promoters 9
- Passives 19
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 7
- Oct 7
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 20 across 10 companies.
Praised
- AI-Native Platform Potential
- Simplifying Workflows for Lower TCO
- Adopting AI for Faster Deployments
- Enterprise-Scale Functionality
Criticised
- Cost Concerns and Maintenance Burden
- Upgrade and Development Complexity
- Complexity and Usability Challenges
- Lagging AI and Integration Innovation
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 41% 27 answers
- 40% 5 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
Top alternatives
Most weighed by Sitecore customers
Report
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