Smartly.io
Smartly.io provides a software platform that automates the creation, optimization, and management of digital advertising campaigns across social and online channels for brands and agencies, using creative automation and performance optimization tools. It serves mid-market and enterprise marketers who pay on a subscription and/or usage basis for its SaaS platform and related managed services.
- Marketing Automation
- Marketing Analytics & Attribution
- Digital & Marketing Agency Services
- Revenue
- $150.0M
- Employees
- 750
- Founded
- 2013
- Headquarters
- Helsinki, Finland
What 10 Arbolus experts think of Smartly.io
NPS distribution is weighted toward the positive, with 7 out of 10 scores at or above 8 and multiple promoters (9–10). 70% of respondents have had deployments over one year, and the majority signal strong renewal intent. Only 2 respondents are in offboarding or pilot stages but constitute lower spend. Positive sentiment aligns with high-spend, multi-year customers, while dissatisfaction and uncertainty are isolated to offboarding and pilots.Overall Customer Sentiment: Positive
Who reviewed Smartly.io
- C-Suite 38% (4)
- Director 38% (4)
- Manager 25% (3)
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Sentiment
0 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 4
- Detractors 3
Cumulative NPS by month
+5 over 6 months- Apr 2
- Feb 5
- May 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 67% 3 answers
- 50% 2 answers
- 0% 1 answer
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
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