Arbolus Intelligence

Sprinklr

sprinklr.com · New York City, United States of America

Sprinklr is a customer experience management software company that provides a unified platform for social media management, contact center, marketing, and customer service across digital channels. Its cloud-based suite helps large enterprises monitor and engage customers, manage campaigns, and analyze customer interactions at scale. The company generates revenue through subscriptions to its SaaS platform and related professional services.

  • Customer Support & Help Desk
  • Marketing Automation
  • Social Media & Community Management
Listed in
Revenue
$750.0M
Employees
4,200
Founded
2009
Headquarters
New York City, United States of America

What 90 Arbolus experts think of Sprinklr

NPS scores range from 4 to 10, with a distribution skewed towards 8–10 (Promoters), especially among high-value enterprise customers. Renewal intent is predominantly positive or rising for large organizations, tempered by undecided responses among some influencers and low spenders. Stickiness is high, with most customers active for more than one year and planning to grow engagement. Core feedback themes praise platform unification and analytics, while usability and cost concerns are hurdles for smaller teams.Overall Customer Sentiment: Positive

Who reviewed Sprinklr

Total customers 90 82 current · 8 former
Reviews growth +45 in six months
Seniority of respondents
  • C-Suite 62% (56)
  • Director 28% (25)
  • Manager 10% (9)
Marketing Leader C-Suite NPS 9 Submitted Jul 2026
Marketing Leader C-Suite NPS 9 Submitted Jan 2026
Marketing Leader C-Suite NPS 7 Will renew Submitted May 2026

Employer names and spend open in the full report, along with the other 87 customers.

Everything 90 customers told us about Sprinklr.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

23 Net Promoter Score, from 88 scored reviews
  • Promoters 35
  • Passives 39
  • Detractors 14

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 26 across 8 companies.

Praised

  • Increasing Channel and Analytics Coverage
  • AI-driven Efficiency Gains
  • Expansion of Platform Usage
  • Scalability and Governance

Criticised

  • Complex UX as Switching Risk
  • AI and Automation Disruption
  • Competition from Modular Platforms
  • Complex User Experience

What customers say

Scalability and Governance
“I would recommend Sprinklr to organizations managing multiple brands and markets because its governance, analytics, and scalability are significant strengths.”
Unified Experience Management
“They have a very good unified CX platform that combines social publishing, listening, contact center, and marketing into one platform, eliminating multiple tools.”
Deep Analytics and Engagement
“Deep engagement intelligence and root cause analysis tooling are key drivers for recommending the platform.”

Renewal intent

Plan to renew 63%
  • Will renew 32
  • Undecided 13
  • Not renewing 6

Plan to renew, by seniority

  • C-Suite 61% 33 answers
  • Director 69% 13 answers
  • Manager 100% 2 answers
  • Not specified 33% 3 answers
  • 8.5/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers
  • 6.2/10 Average score from customers not renewing

Top alternatives

Most weighed by Sprinklr customers

Report

Customer Report - Oct 2026 Oct 2026 90 + 11

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