Arbolus Intelligence

SIMPHONY

simphony.agency · Paris, France

SIMPHONY is a digital and marketing agency that helps brands design, build, and optimize their online presence through services such as web design, branding, and performance marketing. The company works with clients across industries to create and execute digital campaigns and experiences that drive customer engagement and growth. Revenue is generated through project-based work and ongoing retainers for marketing and creative services.

  • Digital & Marketing Agency Services
Listed in
Revenue
$1.5M
Employees
15
Founded
2019
Headquarters
Paris, France

What 6 Arbolus experts think of SIMPHONY

NPS scores are notably high, averaging 8.2, with two experts providing perfect 10 ratings. Renewal intent is positive among influentials, though users with prolonged engagement display some uncertainty. The overwhelming sentiment emphasizes security, reliability, and integration as positives, while price sensitivity and demand for better AI features are emerging areas of concern. The majority of customers are beyond the first year of implementation, underscoring product stickiness but also signaling raised expectations for advanced features.Overall Customer Sentiment: Positive

Who reviewed SIMPHONY

Total customers 6 6 current · 0 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Manager 50% (3)
Operations Ops Not specified NPS 10 Submitted Aug 2026
Finance Leader Manager NPS 10 Will renew Submitted Nov 2025
Finance Leader Not specified NPS 8 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about SIMPHONY.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

16 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 1
  • Detractors 2

Cumulative NPS by month

+2 over 6 months
  • Feb 6
  • Nov 8
  • Dec 8
  • May 8
  • Aug 8
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.

Praised

  • Deeper Business Integrations
  • AI-Driven Feature Expansion
  • Improved Collaboration Tools
  • Centralized Secure Communication

Criticised

  • Platform Integration Limitations
  • Pricing Sensitivity
  • Technical Reliability Concerns
  • Price Over Value Risk

What customers say

Centralized Secure Communication
“I recommend Symphony for its ability to centralize communication in a secure and reliable environment, making it easier for teams to collaborate and protect business information.”
Streamlined Real-Time Collaboration
“Using Symphony has made it possible to quickly coordinate with colleagues and clients, as it keeps important conversations organized and accessible within my workflow.”
Efficient Workflow Integration
“I value Symphony’s integration capabilities, as it supports business workflows and helps reduce reliance on multiple communication channels.”

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Manager 100% 1 answer
  • Not specified 0% 1 answer
  • 8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Top alternatives

Most weighed by SIMPHONY customers

Report

Customer Report - Sep 2026 Sep 2026 6 + 0

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