PartsTrader LLC
PartsTrader LLC operates an online marketplace that connects auto body repair shops with automotive parts suppliers, enabling competitive quoting and procurement of collision repair parts. The platform is used primarily by repair facilities and insurers to source OEM and aftermarket parts, streamline ordering, and improve pricing transparency. The company generates revenue through transaction fees and service arrangements with insurers and suppliers.
- Marketplace & Booking Platforms
- Procurement & Sourcing
- Revenue
- $30.0M
- Employees
- 150
- Founded
- 2011
- Headquarters
- Wilmington Manor, United States of America
What 10 Arbolus experts think of PartsTrader LLC
NPS scores are highly positive, with 60% scoring 9 or 10 and no detractors. Renewal intent is confirmed for over 70% of respondents, with only one 'Not Sure' response. The majority of users are in 'MoreThan1Year' implementation, indicating high stickiness. Key quantitative themes are strong satisfaction, entrenched usage, and intent to continue, with minimal churn risk or negative feedback. Overall Customer Sentiment: Positive
Who reviewed PartsTrader LLC
- C-Suite 50% (5)
- Director 10% (1)
- Manager 40% (4)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Sep 9
- Feb 9
- May 9
- Jul 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 100% 3 answers
- 67% 3 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by PartsTrader LLC customers
More in Supply Chain & Logistics and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use PartsTrader LLC
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