Owner.com
Owner.com provides an online ordering, marketing, and customer engagement platform that helps independent restaurants drive direct digital orders and reduce reliance on third‑party delivery marketplaces. The company offers branded websites, online ordering, loyalty programs, and marketing tools on a subscription basis, primarily serving small and mid-sized restaurant operators in North America.
- E-commerce Platforms & Storefronts
- Marketing Automation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2020
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of Owner.com
NPS scores range from 5 to 10, with a mode at 9-10, reflecting strong satisfaction. 87.5% of experts with reported renewal intent intend to renew. Long-term users (more than one year) form the majority, corresponding with high stickiness. Only one expert indicated unsure renewal, correlated with offboarding phase and mid-range NPS (7). Overall, recurring themes include satisfaction with ongoing value delivery and robustness, with minimal expressed dissatisfaction.Overall Customer Sentiment: Positive
Who reviewed Owner.com
- C-Suite 56% (5)
- Director 33% (3)
- Manager 11% (1)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Dec 8
- Jan 8
- Jun 7
- Feb 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 100% 3 answers
- 100% 2 answers
- 0% 1 answer
- 7.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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