OpenTable, Inc.
OpenTable, Inc. operates an online restaurant reservation and guest management platform that connects diners with restaurants via its website and mobile apps. The company provides restaurants with software for table management, reservations, and customer relationship tools, while generating revenue primarily through subscription fees and per-cover booking charges. It serves consumers, restaurants, and hospitality partners globally.
- Marketplace & Booking Platforms
- Restaurant & Hospitality Software
- Customer Support & Help Desk
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1998
- Headquarters
- San Francisco, United States of America
What 22 Arbolus experts think of OpenTable, Inc.
NPS scores are consistently strong, with 41% giving a score of 9 or 10 and only 1 respondent reporting an NPS of 5. Renewal intent is predominantly positive, but several high spenders and mid-tier users report uncertainty about future renewal. Stickiness is high, with 75% of respondents having used the tool for over a year, reflecting strong adoption. Though some pilot users score lower, the majority report satisfaction after sustained use, with operational efficiency as a recurring theme.Overall Customer Sentiment: Positive
Who reviewed OpenTable, Inc.
- C-Suite 73% (16)
- Director 14% (3)
- Manager 14% (3)
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Sentiment
27 Net Promoter Score, from 22 scored reviews- Promoters 9
- Passives 10
- Detractors 3
Cumulative NPS by month
+0 over 5 months- Apr 8
- May 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 20% 5 answers
- 50% 2 answers
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
Top alternatives
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