OSL Digital Securities
OSL Digital Securities is a Hong Kong–based digital asset platform that provides institutional and professional investors with regulated brokerage, exchange, and custody services for cryptocurrencies and tokenized assets. It operates under a licensed framework, serving banks, asset managers, and other financial institutions seeking compliant access to digital asset markets. The company generates revenue through trading commissions, spreads, and fees for custody and related infrastructure services.
- Payment Processing
- Cybersecurity Services
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2018
- Headquarters
- Hong Kong, Hong Kong
What 6 Arbolus experts think of OSL Digital Securities
NPS results are mostly positive or neutral, with 67% scoring 7 or 8, and 17% scoring 1, indicating a generally favorable but not unanimous sentiment. 75% of respondents with renewal data indicate a willingness to renew, while one shows uncertainty. Stickiness correlates with implementation stage: those in pilot or less-than-a-year stages display high curiosity and potential for upsell, whereas longer-tenure users have mixed sentiment. The main theme is that influencer-led accounts demonstrate predictably higher NPS and renewal intent.Overall Customer Sentiment: Neutral
Who reviewed OSL Digital Securities
- C-Suite 100% (6)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 5
- Detractors 1
Cumulative NPS by month
+5 over 4 months- Feb 1
- Mar 6
- Apr 6
- May 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 7.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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