eBay
eBay is a global e‑commerce company that operates online marketplaces where individuals and businesses can buy and sell a wide range of goods, including new, used, and refurbished items. It generates revenue primarily through transaction fees, advertising, and payment-related services across its platforms. The company serves consumers and merchants worldwide through its flagship eBay marketplace and related brands.
- Revenue
- $9.9B
- Employees
- 11,800
- Founded
- 1995
- Headquarters
- San Jose, United States of America
What 68 Arbolus experts think of eBay
NPS responses are concentrated in the promoter and passive ranges: 24 of 62 (38.7%) scored 9–10, 23 (37.1%) scored 7–8, and 15 (24.2%) scored 0–6, yielding an estimated NPS of 15. Among the 21 respondents with a recorded renewal intention, 14 (66.7%) said yes, 5 (23.8%) were unsure, and 2 (9.5%) said no; renewal data is not available for most of the pool. Implementation ranges from 40 respondents (64.5%) using the platform for more than one year to 10 (16.1%) piloting, 6 (9.7%) under one year, 4 (6.5%) unsure, and 2 (3.2%) offboarding. Qualitative feedback praises reach, variety, and hard-to-find inventory, while citing fees, inconsistent seller quality, delivery uncertainty, and dispute handling as drawbacks.Overall Customer Sentiment: Positive
Who reviewed eBay
- C-Suite 59% (40)
- Director 21% (14)
- Manager 20% (14)
Employer names and spend open in the full report, along with the other 65 customers.
Everything 68 customers told us about eBay.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 68 scored reviews- Promoters 31
- Passives 20
- Detractors 17
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 50 across 3 companies.
Praised
- Make deal discovery faster
- Improve cross-border growth
- Support enterprise resale workflows
- Hard-to-find product selection
Criticised
- Seller experience can be inconsistent
- Dispute and inventory friction
- Fees can erode seller margins
- Alternative marketplaces
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 73% 11 answers
- 67% 6 answers
- 0% 1 answer
- 40% 5 answers
- 8.5/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 2.5/10 Average score from customers not renewing
Top alternatives
Most weighed by eBay customers
Report
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