EatClub
EatClub is an Australian food ordering marketplace that connects diners with restaurants offering time-based discounts on dine-in and takeaway meals. The company operates a mobile app and platform where restaurants list surplus capacity and promotions, and it earns revenue through commissions and fees on orders and bookings. It primarily serves urban consumers and restaurant partners across major Australian cities.
- Marketplace & Booking Platforms
- Revenue
- $8.0M
- Employees
- 60
- Founded
- 2015
- Headquarters
- Melbourne, Australia
What 9 Arbolus experts think of EatClub
NPS scores are widely distributed: 22% Promoters (NPS 9-10), 56% Passives (NPS 7-8), and 22% Detractors (NPS 2, 5). Renewal intent is explicitly Yes or Not Sure for high spenders; others did not disclose. Most adoption occurs within less than 1 year. Early implementation correlates with higher NPS scores and positive renewal signals from Influencers.Overall Customer Sentiment: Positive
Who reviewed EatClub
- C-Suite 100% (9)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
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