Arbolus Intelligence

Thunes

thunes.com · Singapore, Singapore

Thunes is a global cross-border payments infrastructure company that enables businesses, payment service providers, and financial institutions to send and receive payments in emerging and developed markets through a single API. Its network connects banks, mobile wallets, fintechs, and alternative payment methods to support real-time payouts, collections, and virtual accounts. Thunes generates revenue by charging transaction and connectivity fees across its payment network.

  • Payment Processing
  • Payment Orchestration & Acceptance
  • Cross-Border Payments & FX
Listed in
Revenue
$120.0M
Employees
500
Founded
2016
Headquarters
Singapore, Singapore

What 19 Arbolus experts think of Thunes

NPS scores are generally positive, clustering between 7 and 10 with only isolated lower scores. The majority of experts indicate strong renewal intent, especially among those in long-term implementation stages. Stickiness is reinforced by dependencies on global coverage, API integration, and network features. Key positive feedback themes include operational stability, breadth of payout options, and responsive support. Pricing and geographic expansion are recurrent areas of feedback for further improvement. Overall Customer Sentiment: Positive

Who reviewed Thunes

Total customers 19 19 current · 0 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 74% (14)
  • Director 16% (3)
  • Manager 11% (2)
Operations Manager Director NPS 8 Will renew Submitted Sep 2025
Finance Leader C-Suite NPS 9 Will renew Submitted Dec 2025
Finance Leader C-Suite NPS 5 Undecided Submitted Sep 2025

Employer names and spend open in the full report, along with the other 16 customers.

Everything 19 customers told us about Thunes.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

26 Net Promoter Score, from 19 scored reviews
  • Promoters 7
  • Passives 10
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 24 across 9 companies.

Praised

  • Expand Acceptance and Onboarding
  • Enhanced AI-Driven Insights
  • Broader Local Payout Capabilities
  • Global Coverage Enables Growth

Criticised

  • Geographic Coverage Limitations
  • Regulatory and Compliance Risks
  • Vendor Consolidation Pressures
  • Coverage and Vendor Consolidation

What customers say

Global Coverage Enables Growth
“I rely on Thunes for accessing new markets and streamlining international payment operations, which reduces complexity and accelerates our growth plans.”
Flexible Collaboration and Support
“The collaborative approach of Thunes, including customizations and engaged executives, made for a flexible solution that adapts to our business needs.”
Robust APIs and System Integration
“Direct API connection with Thunes automated payment workflows and smooth system integration, which is critical for efficient payment operations.”

Renewal intent

Plan to renew 67%
  • Will renew 10
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 58% 12 answers
  • Director 100% 2 answers
  • Manager 100% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

Top alternatives

Most weighed by Thunes customers

Report

Customer Report - Oct 2026 Oct 2026 19 + 2

Other companies in Financial Services & Payments with a customer report.

See all 782 Financial Services & Payments companies →

For people who use Thunes

Do you use Thunes at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 19 customers of Thunes have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.