Cox Automotive
Cox Automotive is a global automotive services and software company that provides digital marketing, retail, wholesale, financing, and data solutions to car dealers, manufacturers, lenders, and fleet operators. Through brands such as Autotrader, Kelley Blue Book, Manheim, Dealertrack, and vAuto, it offers platforms for vehicle listings, valuations, inventory management, auctions, and dealer management systems. The company generates revenue from software subscriptions, marketplace and advertising fees, auction and remarketing services, and related transaction and data services.
- IT Consulting & Implementation
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $7.5B
- Employees
- 30,000
- Founded
- 2014
- Headquarters
- Atlanta, United States of America
What 48 Arbolus experts think of Cox Automotive
NPS scores are strongly positive, with 66% of experts rating 8-10 and only 15% rating 6 or below. Over 60% of those reporting renewal intent indicate 'Yes', with nearly all respondents in MoreThan1Year implementation stages. Stickiness is high; only a small cohort is in 'NotSure' or OffBoarding phases, often associated with lower NPS. Thematic patterns show high satisfaction for mature, embedded clients, while limited uncertainty exists among pilot and offboarding accounts.Overall Customer Sentiment: Positive
Who reviewed Cox Automotive
- C-Suite 70% (34)
- Director 19% (9)
- Manager 11% (5)
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Sentiment
35 Net Promoter Score, from 48 scored reviews- Promoters 22
- Passives 21
- Detractors 5
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 8 across 10 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 36% 22 answers
- 71% 7 answers
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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