Currencycloud
Currencycloud provides a cloud-based platform and APIs that enable banks, fintechs, and other businesses to offer cross-border payments, foreign exchange, and multi-currency accounts. Its services allow clients to collect, convert, pay, and manage funds globally while handling compliance, liquidity, and local payout rails. The company generates revenue through transaction fees, FX spreads, and platform usage fees charged to its business customers.
- Cross-Border Payments & FX
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2012
- Headquarters
- Londonderry County Borough, United Kingdom
What 22 Arbolus experts think of Currencycloud
NPS distribution is strongly positive, with 41% of scores at 9, 29% at 8, and only 6% scoring below 7. Renewal intent is high among large spenders and mature implementations, with 67% of those with renewal data indicating intent to renew. Stickiness is high, as 71% are more than a year post-implementation. The key quantitative themes are robust platform adoption, positive customer advocacy, and renewal concentration among high-spend customers.Overall Customer Sentiment: Positive
Who reviewed Currencycloud
- C-Suite 73% (16)
- Director 14% (3)
- Manager 14% (3)
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Sentiment
22 Net Promoter Score, from 22 scored reviews- Promoters 7
- Passives 13
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- May 7
- Jul 7
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 25% 8 answers
- 50% 2 answers
- 67% 3 answers
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
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