Costco
Costco Wholesale Corporation is a membership-based warehouse club retailer that sells a wide range of merchandise including groceries, consumer goods, appliances, electronics, and services to individuals and businesses. The company operates large-format warehouse stores and an e-commerce platform, generating revenue primarily through product sales and annual membership fees. It serves value-focused consumers and small businesses across multiple countries through its physical locations and online channels.
- Revenue
- $260.0B
- Employees
- 316,000
- Founded
- 1983
- Headquarters
- Issaquah, United States of America
What 17 Arbolus experts think of Costco
NPS ratings for Costco skew notably high, with scores between 7 and 10 dominating the expert pool. The majority of experts have used Costco for over 1 year, indicating stickiness and long-term value. While renewal intent data is limited, multiple experts voiced readiness to recommend Costco to large-scale, operationally mature businesses. The main sentiment driver is Costco’s combination of high-volume channel reliability and operational efficiencies, tempered by concerns around strict SKU and margin policies. Overall Customer Sentiment: Positive
Who reviewed Costco
- C-Suite 59% (10)
- Director 29% (5)
- Manager 12% (2)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Costco.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 17 scored reviews- Promoters 8
- Passives 8
- Detractors 1
Cumulative NPS by month
+1 over 4 months- Apr 7
- Jun 9
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.
Praised
- Predictable, Recurring Orders
- Consumer Trust and Brand Leverage
- Volume Velocity and Scale
- Vendor Collaboration Enhancements
Criticised
- Restrictive SKU Selection
- High Volume Barriers
- Margin Pressure
- Club Retailer Competition
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Report
More in Financial Services & Payments and Commerce & Marketplaces
Other companies in both categories with a customer report.
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