CLUTCH.CO
Clutch is an online B2B ratings and reviews platform that helps businesses find and evaluate service providers such as software developers, marketing agencies, and IT consultants. The company aggregates client reviews, case studies, and market research to rank vendors and generate leads for service providers who pay for enhanced profiles and marketing services. Its primary users are small to mid-market companies and agencies seeking verified information to inform vendor selection decisions.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2012
- Headquarters
- Washington, United States of America
What 9 Arbolus experts think of CLUTCH.CO
NPS scores skew high, with 75% of responses at 8 or above and an overall average NPS exceeding 8. 87.5% of experts intend to renew, signaling strong forward-looking sentiment. Stickiness is high, with most users in the LessThan1Year implementation stage, and two in Pilot. Key themes from quantitative data include rapid early adoption, robust satisfaction for high spenders, and a single outlier indicating negative sentiment but not significantly affecting overall sentiment.Overall Customer Sentiment: Positive
Who reviewed CLUTCH.CO
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
Employer names and spend open once the report publishes.
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 4 months- May 8
- Jun 8
- Jul 8
- Jan 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 86% 7 answers
- 0% 1 answer
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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