Civitatis
Civitatis is an online marketplace that offers guided tours, excursions, activities, and travel-related services in Spanish for travelers across major global destinations. It aggregates third-party local providers and sells their services directly to consumers via its website and mobile apps, earning revenue through commissions and service fees. The company primarily serves Spanish-speaking tourists from Spain and Latin America traveling worldwide.
- Revenue
- $45.0M
- Employees
- 300
- Founded
- 2008
- Headquarters
- Madridanos, Spain
What 5 Arbolus experts think of Civitatis
NPS distribution is weighted toward promoters, with scores of 10, 9, and 8 from 60% of experts, and one neutral at 7 and one detractor at 5. Renewal intent is confirmed as positive among the subgroup reporting spend. Stickiness is extremely high, with 100% of experts using the platform for more than one year. The main themes are satisfaction among commercial roles and entrenched usage in the tourism sector.Overall Customer Sentiment: Positive
Who reviewed Civitatis
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 10/10 Average score from customers who will renew
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