Shopify Plus

shopifyplus.com · Ottawa, Canada

Shopify Plus is the enterprise commerce platform offering of Shopify, providing scalable online store, omnichannel retail, and back-office commerce infrastructure for high-volume and fast-growing brands. It serves mid-market and enterprise merchants with advanced customization, integrations, and dedicated support, generating revenue through subscription fees, transaction-based charges, and related commerce services.

E-commerce Platforms & Storefronts
API Management & Integration
IT Consulting & Implementation

Listed in

Revenue: $800.0M
Employees: 2,500
Founded: 2014
Headquarters: Ottawa, Canada

What 63 Arbolus experts think of Shopify Plus

63 customers have reviewed Shopify Plus so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Shopify Plus

Total customers 63 55 current · 8 former

Reviews growth +25 in six months

Seniority of respondents

C-Suite 69% (43)
Director 20% (13)
Manager 10% (6)

Revenue Leader C-Suite NPS 9 Will renew Submitted Dec 2025

Finance Manager Director NPS 8 Undecided Submitted Sep 2025

Revenue Partner Manager NPS 10 Will renew Submitted Aug 2024

Employer names and spend open once the report publishes.

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Sentiment

62 Net Promoter Score, from 62 scored reviews

Promoters 45
Passives 11
Detractors 6

Cumulative NPS by month

+0 over 6 months

May 9
Jun 9
Jul 9
Aug 9
Sep 9
Oct 9

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 28 across 10 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 76%

Will renew 38
Undecided 8
Not renewing 4

Plan to renew, by seniority

C-Suite 73% 33 answers
Director 78% 9 answers
Manager 100% 5 answers
Not specified 67% 3 answers

9.3/10 Average score from customers who will renew
8.1/10 Average score from undecided customers
7.3/10 Average score from customers not renewing

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