BigCommerce
BigCommerce is a software company that provides a cloud-based e‑commerce platform for retailers and brands to create, manage, and scale online stores across web, mobile, and marketplace channels. It serves mid-market and enterprise merchants with tools for storefront design, product and order management, payments, and integrations with third-party systems. The company generates revenue primarily through subscription fees and related services for its SaaS platform.
- E-commerce Platforms & Storefronts
- API Management & Integration
- IT Consulting & Implementation
- Revenue
- $315.0M
- Employees
- 1,500
- Founded
- 2009
- Headquarters
- Austin, United States of America
What 34 Arbolus experts think of BigCommerce
34 customers have reviewed BigCommerce so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed BigCommerce
- C-Suite 75% (26)
- Director 19% (6)
- Manager 6% (2)
Employer names and spend open once the report publishes.
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Sentiment
18 Net Promoter Score, from 33 scored reviews- Promoters 10
- Passives 19
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 22 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 43% 14 answers
- 67% 6 answers
- 100% 2 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
Top alternatives
Most weighed by BigCommerce customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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