Billtrust
Billtrust provides cloud-based accounts receivable automation software that helps B2B companies digitize invoicing, payments, and cash application processes. Its platform serves mid-market and enterprise businesses across industries, enabling faster collections, reduced DSO, and improved AR efficiency through integrated payments and workflow automation. Billtrust generates revenue through subscription software fees, payment processing, and related value-added services.
- Accounts Receivable Automation
- Payment Processing
- Business Intelligence & Dashboards
- Revenue
- $220.0M
- Employees
- 800
- Founded
- 2001
- Headquarters
- Lawrenceville, United States of America
What 37 Arbolus experts think of Billtrust
NPS data indicates a spread from 1 to 10, with a weighted average near 7.7. Nearly 60% of respondents are Promoters (NPS 9-10), primarily high and mid spenders. Renewal intent is high among those in advanced adoption or post-pilot stages, with more than 70% of high spenders indicating a definite intent to renew. Stickiness is also strong, with most users reporting implementations extending beyond one year, and several ongoing pilots. The major theme correlates higher NPS and renewal with longer tenure and higher spend. Overall Customer Sentiment: Positive
Who reviewed Billtrust
- C-Suite 75% (28)
- Director 17% (6)
- Manager 8% (3)
Employer names and spend open once the report publishes.
Tell us when the Billtrust report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
5 Net Promoter Score, from 37 scored reviews- Promoters 10
- Passives 19
- Detractors 8
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 76% 17 answers
- 60% 5 answers
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Billtrust customers
More in ERP Software and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Billtrust
Do you use Billtrust at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 37 customers of Billtrust have already contributed
Takes a few minutes. Your identity stays anonymous.