BlaBlaCar
BlaBlaCar is an online carpooling and long-distance ridesharing platform that connects drivers with empty seats to passengers traveling the same route, primarily across Europe and selected international markets. The company generates revenue through service fees and commissions charged on bookings made via its website and mobile apps, and also offers related mobility services such as buses and commuting solutions.
- Marketplace & Booking Platforms
- Transportation & Fleet Management
- Revenue
- $200.0M
- Employees
- 900
- Founded
- 2006
- Headquarters
- Paris, France
What 6 Arbolus experts think of BlaBlaCar
NPS distribution ranges from 6 to 10, with 20% of respondents as strong Promoters (NPS 9-10), 40% as Passives (NPS 7-8), and 40% as Detractors (NPS 6). Renewal intent was recorded in 40% of the data, with half indicating Yes and half as Not sure. Stickiness is evident, with 60% at more than one year of usage, 20% in pilot, and 20% less than a year. Key themes include varied satisfaction (based on the NPS spread) and high adoption longevity among operational executives.Overall Customer Sentiment: Neutral
Who reviewed BlaBlaCar
- C-Suite 20% (1)
- Director 60% (4)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Jan 8
- Feb 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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