Booking Holdings (NASDAQ: BKNG)
Booking Holdings is a global online travel and related services company that operates brands such as Booking.com, Priceline, Agoda, Rentalcars.com, and KAYAK, enabling consumers and businesses to search for, compare, and book accommodations, flights, rental cars, and other travel services. It generates revenue primarily through commissions and fees on travel reservations made via its platforms, as well as advertising and other ancillary services to travel suppliers and partners worldwide.
- Revenue
- $21.0B
- Employees
- 23,000
- Founded
- 1997
- Headquarters
- Norwalk, United States of America
What 6 Arbolus experts think of Booking Holdings (NASDAQ: BKNG)
The supplied quantitative pool contains 50% promoters, 50% passives and 0% detractors, producing an aggregate NPS of +50. Renewal is affirmative for one respondent and missing for five; all six report usage exceeding one year. These aggregates are not fully validated as Booking.com-specific because one qualitative respondent discusses Lyft. The confirmed Booking.com respondent scores 8, intends to renew and values demand reach and backend transparency, but reports rate disparity and partner reservation failures. Attribution is limited to three quotations from that respondent across this report; unrelated Lyft statements are excluded.Overall Customer Sentiment: Positive.
Who reviewed Booking Holdings (NASDAQ: BKNG)
- C-Suite 83% (5)
- Director 17% (1)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 4 months- May 8
- Jun 9
- Jul 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 55 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 8/10 Average score from customers who will renew
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