Booking.com
Booking.com is an online travel agency that enables consumers and business travelers to search, compare, and book accommodations, flights, rental cars, and related travel services worldwide. The company operates a global marketplace platform, earning revenue primarily through commissions and fees charged to hotels, property owners, and other travel service providers on completed bookings. It serves individual travelers, corporate clients, and travel partners across more than 200 countries and territories.
- Revenue
- $21.0B
- Employees
- 22,000
- Founded
- 1996
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 118 Arbolus experts think of Booking.com
Sentiment is positive: NPS is approximately +40, most respondents have used Booking.com for over a year, and explicit renewal intent is strong; broad inventory and easy comparison are key strengths, tempered by pricing and support concerns.
Who reviewed Booking.com
- C-Suite 59% (70)
- Director 24% (28)
- Manager 17% (20)
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Sentiment
41 Net Promoter Score, from 117 scored reviews- Promoters 64
- Passives 37
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 9
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 41 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 76% 25 answers
- 60% 5 answers
- 100% 1 answer
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 8.6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Booking.com customers
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Other companies in Commerce & Marketplaces with a customer report.
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