Braintree (a PayPal service)
Braintree, a PayPal service, provides online and mobile payment processing solutions that enable merchants to accept credit and debit cards, digital wallets, and local payment methods in multiple currencies. The company serves e-commerce businesses, marketplaces, and SaaS platforms through APIs and SDKs that integrate payments into websites and applications. It generates revenue primarily through transaction processing fees and related payment services.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $450.0M
- Employees
- 600
- Founded
- 2007
- Headquarters
- Chicago Loop, United States of America
What 10 Arbolus experts think of Braintree (a PayPal service)
NPS distribution is broad: 30% of scores are 9–10 (high promoter), 30% are 7–8 (passive), and 20% are 5 or lower (detractor). All customers are at least in long-term or pilot implementation stages, suggesting traction and practical adoption. Renewal intent is positive among most influencer personas, especially for high-spend accounts, but one significant high-spend customer is undecided, signaling some sentiment risk. Key themes include perceived value at scale and some variance in satisfaction among user personas.Overall Customer Sentiment: Positive
Who reviewed Braintree (a PayPal service)
- C-Suite 80% (8)
- Director 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
-10 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 5
- Detractors 3
Cumulative NPS by month
+1 over 3 months- Apr 6
- Jul 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 10 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 7.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
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