CarGurus
CarGurus is an online automotive marketplace that connects car buyers with new and used vehicle listings from dealerships and private sellers, using data-driven pricing and dealer reputation insights to help users find and compare cars. The company generates revenue primarily through subscription and advertising fees paid by dealers for listings, lead generation, and marketing services, as well as consumer-focused products in some markets.
- Marketplace & Booking Platforms
- Marketing Analytics & Attribution
- Revenue
- $1.1B
- Employees
- 1,900
- Founded
- 2006
- Headquarters
- Cambridge, United States of America
What 34 Arbolus experts think of CarGurus
34 customers have reviewed CarGurus so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed CarGurus
- C-Suite 80% (27)
- Director 17% (6)
- Manager 3% (1)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 34 scored reviews- Promoters 15
- Passives 11
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 67% 12 answers
- 100% 4 answers
- 100% 1 answer
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 3.3/10 Average score from customers not renewing
More in Data & Analytics and Commerce & Marketplaces
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