Cars.com
Cars.com is a digital automotive marketplace that connects car buyers with new and used vehicle inventory from dealerships and sellers, and provides advertising, lead generation, and technology solutions to automotive retailers. Through its GrowWithCars platform, it offers marketing, data, and retailing tools that help dealerships acquire customers, manage listings, and optimize sales performance. The company generates revenue primarily from subscription listings, advertising products, and related dealer services.
- Marketing Automation
- Sales Intelligence & Prospecting
- Business Intelligence & Dashboards
- Revenue
- $650.0M
- Employees
- 1,500
- Founded
- 1998
- Headquarters
- Chicago Loop, United States of America
What 9 Arbolus experts think of Cars.com
NPS scores are predominantly positive, with 86% of respondents rating Cars.com an 8 or higher, and one detractor at NPS 3. Intent to renew is universal among those who disclosed, with 100% of spend-reporting users expressing intent to renew. Stickiness is high, as 71% of experts reported using the platform for more than a year. Key themes include long-term customer relationships, stable platform adoption, and high overall satisfaction levels among user and influencer roles.Overall Customer Sentiment: Positive
Who reviewed Cars.com
- C-Suite 78% (7)
- Director 22% (2)
Employer names and spend open once the report publishes.
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 2
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Jul 9
- Aug 9
- Sep 9
- Oct 9
- May 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 4 answers
- 100% 2 answers
- 9/10 Average score from customers who will renew
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