Cashfree
Cashfree is an Indian fintech company that provides payment processing, payout, and banking-as-a-service solutions for businesses, enabling them to accept online payments, automate bulk disbursements, and manage digital accounts and APIs. It serves e-commerce platforms, marketplaces, lenders, and other enterprises through a suite of APIs and dashboards, generating revenue via transaction fees and value-added financial services.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $25.0M
- Employees
- 650
- Founded
- 2015
- Headquarters
- Bengaluru, India
What 21 Arbolus experts think of Cashfree
NPS scores reflect a moderate-to-strong positive bias, with multiple 9–10 ratings from higher spenders and influencers, though several reviewers gave a 6–7, citing honesty and reliability concerns. Renewal intent is generally strong among high-value, longer-term customers, while some users in pilot or early-stage use are less certain. Most clients report full or post-pilot implementation, with recurring positive themes around speed, payout automation, and UPI reliability. Persistent concerns include hidden billing, support responsiveness, and platform transparency at scale.Overall Customer Sentiment: Positive
Who reviewed Cashfree
- C-Suite 67% (14)
- Director 24% (5)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Cashfree.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 21 scored reviews- Promoters 9
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 31 across 2 companies.
Praised
- Superior UPI and Settlement Performance
- Aggressive on Commercials and Support
- Developer-Friendly APIs and Customization
- ICCL Integration for Mutual Funds
Criticised
- Not Ideal for Global or AI-Led Payments
- Transparency and Trust Concerns
- Critical for Speed of Settlement
- Billing and Trust-Driven Churn
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 70% 10 answers
- 50% 4 answers
- 8.8/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
Top alternatives
Most weighed by Cashfree customers
Report
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