ChannelAdvisor
ChannelAdvisor, now part of CommerceHub, provides a cloud-based e-commerce platform that helps brands and retailers manage product listings, digital marketing, inventory, pricing, and order fulfillment across online marketplaces, webstores, and retail channels. The company serves mid-market and enterprise merchants by centralizing and automating multichannel commerce operations and integrations with major marketplaces and retail partners. Revenue is generated through subscription fees and usage-based services for its software platform and related support.
- E-commerce Platforms & Storefronts
- Data Integration & ETL
- IT Consulting & Implementation
- Revenue
- $170.0M
- Employees
- 800
- Founded
- 2001
- Headquarters
- Morrisville, United States of America
What 12 Arbolus experts think of ChannelAdvisor
NPS responses cluster between 6 and 10, with most customers rating between 7 and 9, reflecting generally positive sentiment but some reservations about pricing and scalability. Renewal intent is mixed: several high spend and long-tenured customers indicate uncertainty. Implementation stickiness is high among established clients (over 1 year), while newer users and pilot customers are still evaluating full value. Experts consistently cite strengths in central inventory control and multichannel sync, while pricing at scale and occasional lag are recurrent concerns.Overall Customer Sentiment: Positive
Who reviewed ChannelAdvisor
- C-Suite 83% (10)
- Director 8% (1)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about ChannelAdvisor.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
8 Net Promoter Score, from 12 scored reviews- Promoters 2
- Passives 9
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Jan 7
- Mar 7
- Apr 7
- Jun 7
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 4 across 2 companies.
Praised
- Flexible Contract Terms
- AI-Driven Optimization
- Enhanced Sync Speed
- Automated Repricing
Criticised
- AI Solution Risk
- Contract Inflexibility
- Competitive Pricing Models
- Complexity and Cost for Smaller Sellers
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 50% 8 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by ChannelAdvisor customers
Report
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For people who use ChannelAdvisor
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