Rithum
Rithum (formerly CommerceHub) provides a cloud-based commerce network that connects retailers, brands, and suppliers to manage product content, listings, inventory, and order fulfillment across marketplaces and e-commerce channels, helping enterprises expand assortment and optimize drop-ship and marketplace operations. The company generates revenue through subscription software, network, and transaction-based fees paid by retailers and brands using its platform.
- E-commerce Platforms & Storefronts
- Data Integration & ETL
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1997
- Headquarters
- Latham, United States of America
What 25 Arbolus experts think of Rithum
NPS scores display a positive tilt, with most experts rating Rithum between 7 and 10. Renewal intent is strongest among high spenders and those in advanced implementation stages, while pilot and offboarding users express more uncertainty or negative intent. Stickiness is high for users with more than a year of implementation, as they are more likely to plan for renewal and express satisfaction. Key feedback consistently references robust service quality, platform reliability, and strong integrations. A minority voice concern over cost and the need for more advanced delivery/supply chain solutions.Overall Customer Sentiment: Positive
Who reviewed Rithum
- C-Suite 76% (19)
- Director 8% (2)
- Manager 16% (4)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Rithum.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 24 scored reviews- Promoters 6
- Passives 12
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Dec 7
- Jan 7
- May 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.
Praised
- Strong Customer Service as a Growth Enabler
- Comprehensive Channel Integration
- Platform Reliability and Service Quality
- Invest in Next-Gen Tech and AI
Criticised
- Innovation Risk from Competitors
- Pricing Pressure and Switching Costs
- Direct Integration with Marketplaces
- Lack of Physical Supply Chain Assets
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 44% 16 answers
- 100% 2 answers
- 33% 3 answers
- 8.6/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Rithum customers
Report
More in Data & Analytics and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Rithum
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