Arbolus Intelligence

SAP Hybris

hybris.com · Munich, Germany

SAP Hybris was a software company providing omnichannel e-commerce, product content management, and customer engagement platforms for enterprises in retail, manufacturing, and other industries, generating revenue through software licenses, subscriptions, and related services. Acquired by SAP in 2013, its technology underpins SAP’s customer experience and commerce solutions used by large B2C and B2B organizations.

  • E-commerce Platforms & Storefronts
  • Marketing Automation
  • Customer Data Platform
Listed in
Revenue
$600.0M
Employees
2,500
Founded
1997
Headquarters
Munich, Germany

What 6 Arbolus experts think of SAP Hybris

NPS scores span a wide range, with 0, 4, 6, and a high of 9, indicating polarized experiences. Renewal intention is negative or unsure among high spenders and many users despite extended use. All experts report being in the post-implementation stage (>1 year), suggesting mature, informed views grounded in real-world operation. Themes driving lower sentiment include complexity, implementation burden, and high cost, whereas strengths cited are scale, integration, and fit for complex operations.Overall Customer Sentiment: Neutral

Who reviewed SAP Hybris

Total customers 6 5 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 40% (2)
  • Manager 20% (1)
Strategy Partner Director NPS 0 Submitted Jun 2026
Not specified Not specified NPS 0 Will renew Submitted Jul 2024
Marketing Analyst Manager NPS 4 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about SAP Hybris.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-60 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 0
  • Detractors 4

Cumulative NPS by month

+4 over 5 months
  • Jul 0
  • Apr 3
  • Jun 2
  • Jul 4
  • Aug 4

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 6 across 4 companies.

Praised

  • Scalability for Large Enterprises
  • End-to-End Process Integration
  • Robust Commerce Functionality
  • Automated Merchandising and Demand Prediction

Criticised

  • Switching Driven by Simpler Alternatives
  • AI-Powered Competitors
  • High Cost and Complexity Leading to Churn
  • Slower Time to Market for Change

What customers say

Scalability for Large Enterprises
“I recommend it for organizations needing scalability and strong integration, especially those with complex commerce environments and processes across multiple channels.”
End-to-End Process Integration
“The strongest point is how it seamlessly links our online ordering with inventory and order fulfillment, greatly improving accuracy and customer experience.”
Robust Commerce Functionality
“I rely on the platform for managing complicated B2B catalogues and customer-specific pricing that enable efficient product ordering for professional buyers.”

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Director 0% 1 answer
  • Not specified 100% 1 answer
  • 0/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

Top alternatives

Most weighed by SAP Hybris customers

Report

Customer Report - Aug 2026 Aug 2026 6 + 0

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