Arbolus Intelligence

Sarvatra Technologies

sarvatra.in · Pune, India

Sarvatra Technologies is an Indian fintech company that provides cloud-based payment switching, ATM, POS, micro-ATM, and UPI infrastructure to banks and financial institutions, with a focus on cooperative, regional rural, and small finance banks. It offers hosted platforms and managed services that enable these institutions to issue cards, support digital payments, and connect to national payment networks such as NPCI. The company generates revenue through technology licensing, transaction-based fees, and long-term managed services contracts.

  • Payment Processing
  • Embedded Finance & Banking-as-a-Service
  • IT Consulting & Implementation
Listed in
Revenue
$25.0M
Employees
450
Founded
2000
Headquarters
Pune, India

What 13 Arbolus experts think of Sarvatra Technologies

NPS scores are split between highly positive (9 or 10) for most long-term, high-spend users and mid-to-low (5–7) for customers offboarding or with unaddressed technical gaps. 70% of customers intend to renew, especially those with over a year’s tenure, while churn risk is present among low spenders and those in pilot phases or offboarding stages. Expert feedback credits reliability, scale, and transaction volume support, with negative sentiment around technical rigidity and integration timelines for some legacy banking users.Overall Customer Sentiment: Positive

Who reviewed Sarvatra Technologies

Total customers 13 11 current · 2 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 77% (10)
  • Director 15% (2)
  • Manager 8% (1)
Engineering Executive C-Suite NPS 9 Will renew Submitted Sep 2026
Not specified Director NPS 6 Submitted Apr 2026
Strategy Leader C-Suite NPS 5 Not renewing Submitted Jun 2025

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about Sarvatra Technologies.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

23 Net Promoter Score, from 13 scored reviews
  • Promoters 6
  • Passives 4
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.

Praised

  • Comprehensive White-Label Solutions
  • Critical for National Remitter Market
  • Scalability and Transaction Volumes
  • Developer-First Infrastructure

Criticised

  • Integration Latency
  • Legacy System Rigidity
  • Error Mapping and Troubleshooting
  • Customer Churn Risk

What customers say

Comprehensive White-Label Solutions
“I value the custom, ready-to-deploy PSP apps and API/SDK toolkits for seamless integration and fast go-live.”
Critical for National Remitter Market
“I find the platform critical for India’s remitter market, enabling us to cover mass payment use cases reliably and securely.”
Scalability and Transaction Volumes
“I rely on it because it supports over 11–12 billion UPI transactions monthly with major banks and handles scale reliably.”

Renewal intent

Plan to renew 60%
  • Will renew 6
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 8 answers
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 9.3/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Sarvatra Technologies customers

Report

Customer Report - Oct 2026 Oct 2026 13 + 1

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