Shift4
Shift4 is a payment technology company that provides integrated payment processing, point-of-sale, and commerce-enablement solutions for merchants across industries such as hospitality, retail, e‑commerce, and restaurants. It offers hardware, software, and gateway services that allow businesses to accept and manage card-present and card-not-present payments, including online and mobile transactions. The company generates revenue primarily through payment processing fees, software and service subscriptions, and related value-added services to merchants and software partners.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $2.5B
- Employees
- 3,500
- Founded
- 1999
- Headquarters
- Allentown, United States of America
What 27 Arbolus experts think of Shift4
NPS responses center around neutral to positive scores, with 45% rating 7–8 and 20% rating 9–10. Renewal intent is split: 36% indicate 'Yes', 36% 'Not Sure', and 28% 'No'. Stickiness is mixed: most customers report implementations of more than 1 year, but offboarding occurs among both high- and low-NPS respondents. Themes include persistent value delivery tempered by concerns over renewal, integration, and potential switching.Overall Customer Sentiment: Neutral
Who reviewed Shift4
- C-Suite 70% (19)
- Director 22% (6)
- Manager 7% (2)
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Sentiment
-3 Net Promoter Score, from 27 scored reviews- Promoters 7
- Passives 12
- Detractors 8
Cumulative NPS by month
-1 over 6 months- Feb 8
- May 8
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 28%Plan to renew, by seniority
- 45% 11 answers
- 0% 5 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
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