Shippo
Shippo is a shipping software platform that provides APIs and web tools for e-commerce merchants, marketplaces, and logistics providers to compare carrier rates, generate labels, track shipments, and manage returns. The company integrates with major carriers and commerce platforms, monetizing through per-label fees and subscription plans for higher-volume shippers. Its services help online sellers streamline fulfillment operations and reduce shipping costs.
- API Management & Integration
- E-commerce Platforms & Storefronts
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2013
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of Shippo
NPS scores are high overall with a mean NPS of 8.1, and 67% of experts reporting NPS scores ≥8. Renewal intent is positive in 75% of responses, but 25% are unsure or negative, correlating to lower spend or early-stage implementations. The majority (56%) are in the 'MoreThan1Year' implementation stage, indicating strong platform stickiness, while pilot and new customers indicate a slightly lower sentiment or uncertainty. Main themes include strong value realization for established users, and some churn risk among pilot-phase or lower-spend adopters.Overall Customer Sentiment: Positive
Who reviewed Shippo
- C-Suite 56% (5)
- Director 11% (1)
- Manager 33% (3)
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 4
- Detractors 1
Cumulative NPS by month
+2 over 4 months- May 6
- May 8
- Jan 8
- Jun 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 100% 3 answers
- 8.5/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Shippo customers
More in Data & Analytics and Supply Chain & Logistics
Other companies in both categories with a customer report.
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