Ropo
Ropo is a Finnish financial services and technology company that provides invoicing, receivables management, and debt collection services to businesses and public-sector organizations, helping them outsource and automate the billing and credit management lifecycle. It generates revenue through service fees and commissions on receivables and collection activities.
- Accounts Receivable Automation
- Payment Processing
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 1983
- Headquarters
- Tampere, Finland
What 8 Arbolus experts think of Ropo
NPS scores are clustered in the 7–9 range, with no promoters below 7, indicating generally positive sentiment but no extreme enthusiasm. Renewal intent is mixed, with approximately 44% confirming renewal, 44% unsure, and 11% indicating they will not renew. Stickiness is moderate, as most users are within their first year of implementation, and only a small subset is offboarding.Key themes include steady satisfaction among finance leaders but notable churn signals among influencers and users with long tenure. Overall Customer Sentiment: Neutral
Who reviewed Ropo
- C-Suite 88% (7)
- Director 12% (1)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Nov 8
- Apr 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 11 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 43% 7 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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