Arbolus Intelligence

Esker

esker.com · Lyon 02, France

Esker is a global provider of cloud-based automation software that helps businesses digitize and streamline document-heavy processes in areas such as accounts payable, order management, accounts receivable, and procurement. Its platform integrates with ERP systems to automate workflows, reduce manual data entry, and improve visibility across finance and customer service operations for mid-sized and large enterprises. Esker generates revenue through subscriptions and related professional services for its SaaS solutions.

  • Accounts Payable Automation
  • Accounts Receivable Automation
  • Business Process Management
Listed in
Revenue
$180.0M
Employees
1,000
Founded
1985
Headquarters
Lyon 02, France

What 17 Arbolus experts think of Esker

The NPS range is from 4 to 10, with most scores in the 7-9 range indicating moderate satisfaction. Renewal intent is mixed: nearly half are 'Yes', but several users are 'Not Sure', citing lack of advanced automation. Most customers are in the MoreThan1Year implementation stage, signaling effective onboarding and entrenched adoption. The main positive themes are reliability and workflow support, while the most common negative is the persistence of manual processes.Overall Customer Sentiment: Positive

Who reviewed Esker

Total customers 17 17 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 88% (15)
  • Director 6% (1)
  • Manager 6% (1)
Executive C-Suite NPS 7 Undecided Submitted Sep 2026
Revenue Leader C-Suite NPS 9 Submitted Jun 2026
Executive C-Suite NPS 4 Undecided Submitted Jul 2024

Employer names and spend open in the full report, along with the other 14 customers.

Everything 17 customers told us about Esker.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

11 Net Promoter Score, from 17 scored reviews
  • Promoters 6
  • Passives 7
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Feb 8
  • Mar 8
  • Apr 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.

Praised

  • AI-Driven Process Automation
  • Optimized Approvals
  • Workflow Speed Gains
  • Solid Functionality

Criticised

  • AI Competition Threat
  • Optimization Needed
  • Persistence of Manual Steps
  • Manual Process Fatigue

What customers say

Solid Functionality
“Overall, it's a solid tool—easy to use and does the necessary job that we need at my organization.”
Reliability and Ease of Use
“I find Esker very reliable and easy to adapt, which supports our operational needs with minimal friction.”
Workflow Optimization
“Esker helps us speed up our operations and ensures any spending is properly reviewed and approved.”

Renewal intent

Plan to renew 62%
  • Will renew 8
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 70% 10 answers
  • Director 100% 1 answer
  • Manager 0% 1 answer
  • Not specified 0% 1 answer
  • 7.9/10 Average score from customers who will renew
  • 7.2/10 Average score from undecided customers

Top alternatives

Most weighed by Esker customers

Report

Customer Report - Oct 2026 Oct 2026 17 + 1

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