ETQ
ETQ provides cloud-based quality, health, safety, and environmental (QHSE) management software that helps manufacturers and other regulated industries automate compliance, risk management, and quality processes. Its flagship Reliance platform offers configurable workflows, document control, audits, corrective actions, and analytics to support operational excellence and regulatory requirements. ETQ sells its software primarily to mid-sized and large enterprises across sectors such as life sciences, manufacturing, food and beverage, and electronics on a subscription and services basis.
- Industry-Specific ERP
- Business Process Management
- IT Consulting & Implementation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 1992
- Headquarters
- Burlington, United States of America
What 19 Arbolus experts think of ETQ
NPS scores cluster in the 6-8 range with a small tail at high and low ends (10, 4). Most users are in the MoreThan1Year stage, indicating deep adoption. Notably, renewal intent is mixed, with several high-spend accounts indicating No or NotSure. Key themes are steady operational use, but renewal risk among a few large clients.Overall Customer Sentiment: Neutral-positive
Who reviewed ETQ
- C-Suite 58% (11)
- Director 26% (5)
- Manager 16% (3)
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Sentiment
-26 Net Promoter Score, from 19 scored reviews- Promoters 3
- Passives 8
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 12 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 13%Plan to renew, by seniority
- 0% 5 answers
- 0% 1 answer
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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