Expensify
Expensify is a financial software company that provides a cloud-based platform for expense reporting, corporate cards, bill pay, and reimbursements for businesses and individuals. Its products automate receipt capture, expense categorization, approvals, and integrations with accounting systems, generating revenue through subscription plans, card interchange, and related financial services. The company primarily serves small and mid-sized businesses, accountants, and enterprises seeking to streamline spend management and employee expenses.
- Expense Management
- Spend Management
- Accounting & Bookkeeping Software
- Revenue
- $190.0M
- Employees
- 450
- Founded
- 2008
- Headquarters
- San Francisco, United States of America
What 118 Arbolus experts think of Expensify
NPS scores are mostly positive, with strong clusters at 8-10. Renewal intent is high among both users and influencers, particularly in organizations that have adopted Expensify for more than 1 year. Stickiness signals are robust, with limited offboarding and many customers indicating direct operational impact. Key feedback themes include ease of use, reliability, mobile convenience, and occasional gaps in deep analytics or integration for complex scenarios.Overall Customer Sentiment: Positive
Who reviewed Expensify
- C-Suite 79% (93)
- Director 18% (21)
- Manager 3% (4)
Employer names and spend open in the full report, along with the other 115 customers.
Everything 118 customers told us about Expensify.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
5 Net Promoter Score, from 118 scored reviews- Promoters 36
- Passives 53
- Detractors 29
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 7
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 21 across 9 companies.
Praised
- User Experience and Mobile Efficiency
- Reduced Administrative Burden
- Workflow Automation and Spend Visibility
- Enhancing Proactive AI Controls
Criticised
- AI-Native Competition
- Pricing and Value Risk
- Implementation and Integration Challenges
- Integration and Configuration Effort
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 53% 47 answers
- 50% 14 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Expensify customers
Report
More in Data & Analytics and Workplace & Productivity
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