Exact
Exact is a Dutch software company that provides cloud-based business and financial management solutions for small and mid-sized enterprises, including accounting, ERP, HRM, and CRM functionality. Its products help companies manage finance, operations, and compliance, and are sold on a subscription basis primarily in Europe. Exact serves sectors such as professional services, wholesale, manufacturing, and accountancy firms.
- Mid-Market & SMB ERP
- Accounting & Bookkeeping Software
- Project & Work Management
- Revenue
- $600.0M
- Employees
- 2,100
- Founded
- 1984
- Headquarters
- Delft, Netherlands
What 67 Arbolus experts think of Exact
NPS responses are mixed with a positive tilt: 27% Promoters (NPS 9–10), 55% Passives (NPS 7–8), and 18% Detractors (NPS ≤6). 70% of experts with a stated renewal intent indicate an intent to renew, especially among smaller local users; hesitancy is higher among multinational or technical decision makers. Stickiness is generally high in implementations of more than a year. Key feedback themes: ease of use and local compliance, but notable concerns include limitations in multi-entity, consolidation, and custom reporting. Innovative or AI-native features are considered lacking by several experts, with scalability and workflow automation cited as core improvement areas.Overall Customer Sentiment: Positive
Who reviewed Exact
- C-Suite 74% (50)
- Director 21% (14)
- Manager 5% (3)
Employer names and spend open in the full report, along with the other 64 customers.
Everything 67 customers told us about Exact.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 67 scored reviews- Promoters 19
- Passives 39
- Detractors 9
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 21 across 7 companies.
Praised
- AI-Driven Automation
- Better Integration and Workflow Customization
- Expansion into International and SaaS verticals
- Regulatory Compliance and Local Banking Integration
Criticised
- Switch Risk for Multinationals
- Churn Risk from SaaS Businesses
- Competitor Readiness in AI and Reporting
- Limited CRM and Customization
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 60% 30 answers
- 100% 9 answers
- 8.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Exact customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use Exact
Do you use Exact at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 67 customers of Exact have already contributed
Takes a few minutes. Your identity stays anonymous.