ess sims
ESS SIMS is a UK-based provider of school information management systems and related software that helps primary and secondary schools manage student data, attendance, assessment, and reporting. The company offers implementation, training, and support services around the SIMS platform to improve administrative efficiency and data visibility for educators and school administrators. Revenue is generated through software licensing, maintenance contracts, and professional services.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $6.0M
- Employees
- 40
- Founded
- 2015
- Headquarters
- Bristol, United Kingdom
What 19 Arbolus experts think of ess sims
NPS scores are widely distributed: 19% are 0-4 (Detractors), 25% are 6-7 (Passives), 19% are 8-9 (Promoters), and several experts in the 7-8 range. About 33% indicate non-renewal or offboarding intent, largely tied to lower spend and negative NPS. More than 75% of customers are in the "More than 1 year" implementation stage, reflecting significant stickiness, but with a contingent in the process of offboarding. Key quantitative themes are renewal sensitivity, correlation of spend and satisfaction, and risk pockets in the low spend base.Overall Customer Sentiment: Neutral
Who reviewed ess sims
- C-Suite 74% (14)
- Director 16% (3)
- Manager 11% (2)
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Sentiment
-31 Net Promoter Score, from 19 scored reviews- Promoters 2
- Passives 9
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 6
- Jun 6
- Jul 6
- Aug 6
- Sep 6
- Oct 6
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 50% 12 answers
- 0% 1 answer
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 2.3/10 Average score from customers not renewing
Top alternatives
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