Arbolus Intelligence

SPS Commerce

spscommerce.com · Minneapolis, United States of America

SPS Commerce provides cloud-based electronic data interchange (EDI) and supply chain integration software that connects retailers, suppliers, logistics providers, and other trading partners to automate order, fulfillment, and inventory processes. The company serves retailers, brands, distributors, and third‑party logistics firms, generating revenue through subscription SaaS offerings and related implementation and support services. Its platform helps customers improve supply chain visibility, compliance, and trading partner collaboration.

  • Data Integration & ETL
  • Business Intelligence & Dashboards
  • IT Consulting & Implementation
Listed in
Revenue
$550.0M
Employees
2,500
Founded
1987
Headquarters
Minneapolis, United States of America

What 38 Arbolus experts think of SPS Commerce

NPS scores are consistently high, with most ratings in the 8–10 range, indicating strong promoter sentiment. Renewal intent is also robust—majority of experts express clear intent to renew or expand usage, especially among high spenders and operational decision makers. Stickiness is high, with most clients in the platform for more than a year and many scaling further. Key positive themes include reliability, size of network, and speed of EDI onboarding, while negatives center on limited customization, cost, and lack of advanced analytics. Overall Customer Sentiment: Positive

Who reviewed SPS Commerce

Total customers 38 35 current · 3 former
Reviews growth +23 in six months
Seniority of respondents
  • C-Suite 78% (30)
  • Director 22% (8)
Generalist Generalist Director NPS 8 Submitted Aug 2026
Generalist Leader Director NPS 9 Will renew Submitted Feb 2026
Operations Leader Director NPS 9 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 35 customers.

Everything 38 customers told us about SPS Commerce.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

42 Net Promoter Score, from 38 scored reviews
  • Promoters 19
  • Passives 16
  • Detractors 3

Cumulative NPS by month

-1 over 6 months
  • Apr 9
  • May 9
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 24 across 10 companies.

Praised

  • Enhanced Real-Time Integration
  • Advanced Analytics Integration
  • AI-Powered Automation
  • Effective Automation and Compliance

Criticised

  • ERP Integration Rivalry
  • Advanced Workflow Automation
  • Competing AI-Driven EDI Platforms
  • Reactive Exception Handling

What customers say

Effective Automation and Compliance
“I see measurable improvements like faster vendor activation and a more predictable supply chain with SPS’s standardized data and automation.”
Large Retailer Network
“I recommend SPS Commerce for its extensive supplier network, which streamlines onboarding and enhances reliability for critical retail operations.”
Proven EDI Reliability
“I would recommend SPS as a provider with reliable EDI flows and managed services that reduce manual work and improve order accuracy.”

Renewal intent

Plan to renew 77%
  • Will renew 20
  • Undecided 6
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 74% 19 answers
  • Director 83% 6 answers
  • Not specified 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

Top alternatives

Most weighed by SPS Commerce customers

Report

Customer Report - Sep 2026 Sep 2026 38 + 0

Other companies in both categories with a customer report.

See all 1,454 ERP Software companies →

For people who use SPS Commerce

Do you use SPS Commerce at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 38 customers of SPS Commerce have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.