Orderful
Orderful provides a cloud-based electronic data interchange (EDI) platform that simplifies how companies integrate and exchange supply chain documents with their trading partners, offering a modern API, pre-built connections, and managed compliance. It serves retailers, distributors, manufacturers, and logistics providers that need to onboard and manage EDI connections more quickly and reliably. The company generates revenue through subscription fees and usage-based pricing for its SaaS platform and related services.
- Data Integration & ETL
- API Management & Integration
- Business Process Management
- Revenue
- $9.0M
- Employees
- 55
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 12 Arbolus experts think of Orderful
The NPS distribution is skewed positive, with 50% of respondents scoring NPS 9 or above, and an average NPS tightly clustered between 7 and 10. Renewal intent is strong with majority 'Yes' responses among those providing this input, especially among mid and high spenders. Stickiness is high, with 70% having used Orderful for over one year, supporting platform stability as a sentiment driver. Isolated detractors cite uncertainty or churn in segments with rapid implementations or lower spend.Overall Customer Sentiment: Positive
Who reviewed Orderful
- C-Suite 83% (10)
- Director 17% (2)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Feb 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 67% 6 answers
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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