ORION

orionworks.org · Auburn, United States of America

Orion is a nonprofit social enterprise that provides manufacturing, kitting, packaging, and related business services while creating job opportunities and vocational training for people with disabilities and other barriers to employment. The organization partners with government agencies and commercial clients to deliver contract manufacturing and fulfillment services, using the revenue to fund its mission-driven employment programs. It focuses on integrating workforce development with real-world production environments to help participants gain skills and transition into competitive employment.

  • IT Consulting & Implementation
  • Manufacturing Execution & Quality
Revenue
$15.0M
Employees
200
Founded
1957
Headquarters
Auburn, United States of America

What 13 Arbolus experts think of ORION

NPS scores are consistently high, with 73% of responses at 8 or above and 18% at 10. Renewal intent, where specified, is entirely positive, with all high spenders indicating yes. Most users are in mature implementation stages (>1 year), with only one early-stage user giving a lower NPS of 5. Overall themes include high satisfaction, commitment to renewal, and strong platform stickiness.Overall Customer Sentiment: Positive

Who reviewed ORION

Total customers 13 12 current · 1 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 73% (9)
  • Director 18% (2)
  • Manager 9% (1)
Finance Executive C-Suite NPS 8 Will renew
Finance Analyst Not specified NPS 5
Operations Manager Manager NPS 9

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Sentiment

38 Net Promoter Score, from 13 scored reviews
  • Promoters 6
  • Passives 6
  • Detractors 1

Cumulative NPS by month

-1 over 6 months
  • Jan 9
  • Feb 9
  • Mar 8
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 34 across 5 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 100% 1 answer
  • Not specified 100% 1 answer
  • 8.8/10 Average score from customers who will renew

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