Robinhood
Robinhood is a financial technology company that offers a commission-free trading platform for retail investors to buy and sell stocks, ETFs, options, and cryptocurrencies via mobile and web applications. It generates revenue primarily through payment for order flow, margin lending, securities lending, subscriptions (such as Robinhood Gold), and other brokerage-related services. The company targets individual investors in the United States and selected international markets, providing self-directed investing and cash management products.
- Revenue
- $2.1B
- Employees
- 3,800
- Founded
- 2013
- Headquarters
- Menlo Park, United States of America
What 10 Arbolus experts think of Robinhood
NPS distributes from 3 to 10, with most scores at 7–9 (majority positive), one promoter at 10, and one detractor at 3. Renewal intent is strong among high spend accounts, with one influencer confirming renewal and another unsure. Most users are in the 'MoreThan1Year' implementation stage, with long-term adoption correlating to stable or positive sentiment. Satisfaction is highest among those with ongoing or high spend relationships, while isolated negative sentiment does not dominate overall trends.Overall Customer Sentiment: Positive
Who reviewed Robinhood
- C-Suite 70% (7)
- Director 20% (2)
- Manager 10% (1)
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Sentiment
20 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jan 8
- Feb 8
- Apr 6
- May 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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