CBORD
CBORD develops and provides integrated software and hardware solutions for foodservice, nutrition management, campus card systems, and access control, serving universities, healthcare institutions, senior living communities, and other large facilities on a subscription and maintenance-fee basis.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 1975
- Headquarters
- Ithaca, United States of America
What 15 Arbolus experts think of CBORD
NPS distribution ranges from 1 to 10, with 46% in the promoter range (NPS ≥ 8), 18% passive, and 36% detractors (NPS ≤ 6). Renewal intent is mixed: only two explicitly positive, three negative, and two unsure, with high spenders found in both positive and negative camps. Implementation stages are mainly mature (more than 1 year), with three in offboarding/pilot. The data indicates satisfaction for many, but a material subset shows disengagement or churn risk.Overall Customer Sentiment: Neutral
Who reviewed CBORD
- C-Suite 53% (8)
- Director 33% (5)
- Manager 13% (2)
Employer names and spend open once the report publishes.
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Sentiment
-6 Net Promoter Score, from 15 scored reviews- Promoters 4
- Passives 6
- Detractors 5
Cumulative NPS by month
+3 over 6 months- Feb 4
- May 4
- Feb 6
- Mar 7
- May 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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