CarNow
CarNow provides a digital retailing and communication platform for automotive dealerships, enabling real-time messaging, online sales workflows, and lead management to connect dealers with car shoppers across web and mobile. The company sells its software and related services to franchised and independent dealers and dealer groups, typically on a subscription basis.
- Sales CRM
- Customer Support & Help Desk
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2014
- Headquarters
- Atlanta, United States of America
What 6 Arbolus experts think of CarNow
NPS scores skew positive, with 1 Promoter (NPS 10), 3 Passives (NPS 7-8), and 1 Detractor (NPS 5) represented. Renewal intent is strong among high spenders and long-term users, with 66% indicating intent to renew. The majority are in advanced implementation stages, with only one pilot and one offboarding case. Positive sentiment is driven by established partnerships in automotive, while pilot users and those offboarding cite more mixed or negative outlooks, linked to lower spend and NPS.Overall Customer Sentiment: Positive
Who reviewed CarNow
- C-Suite 67% (4)
- Director 33% (2)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 4
- Detractors 1
Cumulative NPS by month
+2 over 4 months- Apr 6
- May 7
- Aug 7
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by CarNow customers
More in Customer Support and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use CarNow
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