CDK/CVR
CDK/CVR is a division of CDK Global that provides electronic vehicle registration, titling, and related compliance solutions to automotive dealers, lenders, and state motor vehicle agencies in the United States. The business generates revenue through software licensing, transaction fees, and integrated services that automate DMV interactions and back-office workflows for dealerships. It operates as part of CDK Global’s broader portfolio of retail automotive technology and services.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $2.0B
- Employees
- 6,000
- Founded
- 1972
- Headquarters
- Hoffman Estates, United States of America
What 17 Arbolus experts think of CDK/CVR
NPS distribution is mixed: 1 provided a highly negative NPS (0–1), while positive responses (7–10) are frequent among Influencers and some Users. Renewal intent is frequently reported as 'Not Sure,' especially among high spenders, indicating moderate stickiness and potential uncertainty. The majority of respondents are in the MoreThan1Year implementation stage, with others in OffBoarding or unclear phases, suggesting some churn risk. Key themes include moderate satisfaction, uncertainty about renewal, and varying engagement depending on spend level.Overall Customer Sentiment: Neutral
Who reviewed CDK/CVR
- C-Suite 79% (13)
- Director 7% (1)
- Manager 14% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 17 scored reviews- Promoters 4
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Dec 7
- May 6
- Jun 7
- Jul 6
- Aug 6
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 44% 9 answers
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by CDK/CVR customers
More in Consulting & Professional Services and ERP Software
Other companies in both categories with a customer report.
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