Reynolds
Reynolds and Reynolds is a provider of software, forms, and related services for automotive retailers, offering dealership management systems, digital retailing tools, document management, and compliance solutions primarily to car dealerships and OEMs. The company generates revenue through software licensing and subscriptions, professional services, printing and document services, and related support and consulting. It serves franchised and independent auto dealers mainly in North America and selected international markets.
- Industry-Specific ERP
- Document Management & E-signature
- IT Consulting & Implementation
- Revenue
- $2.0B
- Employees
- 6,000
- Founded
- 1866
- Headquarters
- Dayton, United States of America
What 28 Arbolus experts think of Reynolds
NPS distribution is strongly positive with a cluster of scores at 8–10 among general managers, finance, and operations leaders, indicating robust satisfaction and platform loyalty. Renewal intent, where available, is generally favorable but a minority register as ‘Not Sure,’ reflecting opportunities to further improve workflow simplicity and automation. Most users have adopted Reynolds for over 1 year, showing deep platform stickiness. Key qualitative themes include appreciation for centralization, operational efficiency, and high information accessibility. Main concerns center around workflow complexity and the desire for stronger automation.Overall Customer Sentiment: Positive
Who reviewed Reynolds
- C-Suite 56% (16)
- Director 33% (9)
- Manager 11% (3)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about Reynolds.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 28 scored reviews- Promoters 13
- Passives 10
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Mar 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 7 across 5 companies.
Praised
- Visibility and Tracking
- Centralized Workflow Management
- Operational Efficiency
- Expanded Customization
Criticised
- Support and Performance Dependency
- Limited Custom Automation
- Complex Processes
- Competitor Efficiency Gains
What customers say
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 14% 7 answers
- 40% 5 answers
- 33% 3 answers
- 9.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Reynolds customers
Report
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